Partner Support Specialist

Key responsibilities

• To effectively manage clients and partners enquiries, complaints and issues in a timely manner, focusing on customer satisfaction.
• Interact with customers through phone calls and emails and provide information to client queries.
• Build rapport with customers by listening actively, question appropriately and by providing updates and feedback.
• Manage and prioritize tasks and maintain assignments simultaneously.
• Organize information and data. Assemble and maintain data in the company's shared databases.
• Work effectively with your team and contribute to accomplishing assignments.
• Identify and solve issues that might arise.